Our Values
We have been patients before, and so have our loved ones. This experience has taught us that the journey of seeking medical care is not just about “fixing our bodies”. Deciding to see a doctor often takes courage. So, when we arrive for our consultation, we may be feeling anxious and even fearful. Therefore, every touch point counts, from the appointment staff whom we speak to about our appointments, to the allied health staff who perform tests for us and of course, the doctor whom we entrust our care to.
Hesed, our clinic name,
stands for loving kindness.
Our commitment is to treat everyone who walks through our doors, the way we would want to be treated - with loving kindness. What we hope this means for our patients is:
To treat our patients not just as a case of a certain eye condition, but as a fellow human being, with dignity and respect. To really listen and address your concerns seriously.
To ensure that the full range of treatment options are available to you by keeping up with the latest research and technology
To not only have the skill to perform any necessary procedures, but to do so with compassion to minimise your anxiety and ensure it is as pain free as possible.
To never offer treatment unnecessarily.
To always be transparent in our charges so our patients’ can trust that they will not be overcharged. To this end, we adhere to Ministry of Health Fee Benchmarks and Insurance Panel rates. All our patients will also receive financial counselling prior to any procedure without exception.
To always respect our patients’ time, we do our very best to minimise their waiting time by ensuring that we allocate adequate time for each appointment without overbooking.
To support our patients throughout their treatment journey: our patients will be supported even after they leave our clinic, it could be administrative queries or queries related to their condition or treatment, we will support our patients by addressing their queries in a timely fashion and have taken pains to establish a system that allows our patients to access the support they need.
We focus on Early Detection
65% of blindness and 76% of visual impairments worldwide can be prevented or treated if detected early enough.
In 2010, 65% of 32.4 million blind people and 76% of 191 million people with moderate and severe visual impairment worldwide had a preventable or treatable cause.
These numbers were from a study entitled “Causes of vision loss worldwide, 1990-2010: a systematic analysis” published in a reputable medical journal The Lancet Global Health.
Comprehensive Eye Specialist Services at Hesed
At Hesed Eye Specialists, we firmly believe in providing care addressing the unique needs of each patient. We bring together the experience of our specialist Dr Owen Hee augmented by a comprehensive suite of in-house diagnostic technology to diagnose, explain and provide a treatment plan for your eye condition.
Advanced Diagnostic and Surgical Procedures
Our state-of-the-art facility is equipped with cutting-edge technology that allows us to delve deep into the complexities of every condition affecting vision. From routine eye exams to specialised diagnostic testing, we leave no stone unturned in our pursuit of optimal eye health for our patients.
We provide thorough eye examinations that go beyond standard checks. Utilising the latest diagnostic tools to detect conditions at their earliest stages, this allows us to intervene before they can affect your quality of life profoundly.
Our clinic excels in cataract management, offering the full range of cataract surgery options. We emphasize detailed pre-operative planning to ensure our patients have all the information they need to make the best decision on their cataract surgery and that the outcomes we deliver are tailored to the specific visual needs of each patient with their unique visual requirements.
Our approach to glaucoma is proactive and vigilant. Through regular monitoring and advanced treatment options, we are able to ensure that you maintain your vision and enjoy a vibrant life free from the limitations of this silent threat.
From macular degeneration to diabetic retinopathy, we employ the latest techniques and treatments. Using state-of-the-art imaging, we monitor and manage retinal conditions ensuring the best outcomes possible.
We specialise in myopia control and have an in-house algorithm for managing myopia to slow or in some cases even stop progression of your child's myopia.
Understanding the importance of early eye care, we provide dedicated services for children to ensure their visual health is monitored and optimised from a young age.
State-of-the-Art Diagnostic Technology
Ophthalmology requires a lot of technology because the eye is both small yet incredibly complex, with 80% of external input to the brain processed by the visual system. For example, some eye diseases like diabetic eye disease can cause thickening in the nerve layer measured in micrometers.
Technology aids clinical eye examination in diagnosis and monitoring of your eye condition by taking away the subjectivity through precise measurements and grading. The powerful imaging technology we have also allows our patients to better visualise and understand their condition. We also employ technology for treatment and surgery to bring about our aim of good outcomes and quicker recovery.
The technology we use at Hesed Eye Specialists include:
Technology to image and diagnose conditions from the front of the eye to the back of the eye
The DRI OCT Triton combines the world’s first Swept Source OCT technology with
multimodal fundus imaging. Using Swept-Source technology allows visualization into the deepest layers of the eye – even through cataracts, hemorrhages, gas bubbles, and other media opacities.The fast 100 kHz scanning speed and invisible scan beam rapidly capture detailed images, resulting in fewer motion artifacts and stunning image quality.
The DRI OCT Triton combines the world’s first Swept Source OCT technology with multimodal fundus imaging. Using Swept-Source technology allows visualization into the deepest layers of the eye – even through cataracts, hemorrhages, gas bubbles, and other media opacities.The fast 100 kHz scanning speed and invisible scan beam rapidly capture detailed images, resulting in fewer motion artifacts and stunning image quality.
Diagnostic capability Seeing deeper makes it possible to have a better understanding of many ocular pathologies2. With features such as OCT Angiography1, Fundus Autofluorescence* and En Face OCT, Triton empowers clinicians with multimodal imaging capability to help assess and preserve patient’s eye health.
1. Applying the latest version of imaging technology called swept-source optical coherence tomography
a. Patented Cornea-to-Retina Scan: so unusual eye geometries such as tilt or
decentering of the cataract can be detected
b. Unique Fixation Check: this feature minimises risk of inaccuracies because patients find it difficult focusing on the target during imaging
c. Integrates with Zeiss Cataract Suite: measurements taken for cataract surgery can be exported to the operating microscope providing reference image for intraoperative matching with live eye image during cataract
surgery
d. Central Topography with more insights: the IOLMaster® 700 from ZEISS
measures Central Topography. It allows easy reading of central corneal shape information to increase precision in cataract surgery.
e. The Total Keratometry (TK) of ZEISS IOLMaster 700 allows us to directly measure the posterior corneal surface using SWEPT Source OCT. In a study the exclusive Barrett True K with TK formula improved the outcome prediction compared to the Barrett True K with Classic Ks within ±0.5 D by >12 % (p =0.04) in post-myopic LASIK eyes.
2. The Zeiss IOL Master is the 700 allows for very precise calculations needed for
determining: the right intraocular lens implant to use in your cataract surgery
3. Precise and efficient markerless intraocular lens alignment during cataract surgery
With this system, manual marking for precise Toric Intraocular Lens alignment is replaced by the Zeiss CALLISTO computer assisted alignment which allows for assistance functions projected directly into the surgeon’s microscopic view2. At Hesed Eye we have invested in the IOL MASTER 700 which integrates seamlessly with the CALLISTO system in the operating theatre for surgery.
Advancing our capabilities in diagnosing and managing glaucoma and other optic nerve disorders, the ZEISS Humphrey Visual Field Analyser stands as a cornerstone of our diagnostic arsenal. This sophisticated instrument allows us to pinpoint deviations in the peripheral vision with unprecedented accuracy. Understanding the nuances of visual field deficits is crucial, especially in conditions like glaucoma, where peripheral vision can diminish unnoticed until the later stages.
1. Automated and Adaptive Testing
The Humphrey Visual Field Analyser utilises an intuitive algorithm that tailors testing parameters in real time, ensuring that the assessment is both thorough and patient-specific.
2. In-depth Data Analysis:
The system’s robust software analyses a comprehensive array of data points, enabling our specialists to discern even the most subtle changes in a patient’s visual field over time. Consequently, this facilitates early detection and allows for timely intervention.
3. Patient Comfort and Efficiency:
Designed with the patient experience in mind, the analyser provides a comfortable and efficient testing environment, enabling patients to remain focused throughout the process. This optimised experience ensures the collection of high-quality data with minimal strain on the patient.
Automated Precision and Consistency
The hallmark of the CATALYS® system lies in its ability to automate key steps in cataract surgery with extraordinary accuracy, reducing the dependence on manual skill variations. By employing a sophisticated femtosecond laser, it ensures uniformity in outcomes, significantly enhancing safety and precision. This automation translates to consistent, error-minimising results, empowering our surgeons to deliver superior and predictable visual improvements in every procedure.
Customised Lenticular Incisions
Recognising the uniqueness of every eye, the CATALYS® system is adept at personalising the treatment for each patient. Its advanced imaging technology constructs a precise, real-time three-dimensional map of the eye, guiding laser-precision cuts tailored to the patient’s specific anatomical specifications. This capability allows our team to optimise incision architecture for maximised lens fragmentation and accurate intraocular lens placement, directly resulting in enhanced postoperative recovery and visual satisfaction.
Patient Comfort and Reduced Recovery Time
The streamlined precision of the CATALYS® Precision Laser System minimises tissue disruption, which consequently reduces recovery times and surgical discomfort. The non-invasive nature of laser applications means less inflammation, a lower incidence of surgical complications, and a more comfortable journey for our patients from consultation through to post-operative care. By incorporating the CATALYS® system into our practice, we aim to deliver an experience that is as comforting as it is effective, ensuring that our commitment to compassionate care is visibly embodied in every interaction and procedure.
Tailored Approach for Optimal Outcomes
At Hesed Eye Specialists, the integration of the CATALYS® Precision Laser System is a testament to our continuous pursuit of excellence in tailored surgical care. We prioritise a holistic understanding of each patient’s unique ocular needs and aspirations. By doing so, we can harness this innovative technology to deliver outcomes that empower our patients with renewed clarity and confidence in their vision.
With the addition of the Johnson & Johnson CATALYS® system to our armamentarium, Hesed Eye Specialists once again places itself at the forefront of ophthalmic innovation. This reinforces our pledge to not just restore vision but to revolutionise the entire eye clinic experience. As we advance, our dedication to intertwining state-of-the-art technology with a compassionate, patient-centric approach leads the way, promising a future where every patient’s visual journey is met with excellence and empathy.
At Hesed Eye Specialists, we are dedicated to not just restoring, but truly enhancing your vision.
Trust in our expertise and commitment to excellence as we accompany you on your journey towards clearer, brighter, and healthier eyes. Experience the profound difference that an eye clinic with unparalleled technology and compassion can make in your life and vision.
Book An AppointmentFree Shuttle Services
* These services are not available on Sundays and public holidays. Please note that pick-up and drop-off are at the designated stops only and the schedule is subject to change due to traffic conditions and other factors without prior notice.
Mondays to Fridays (Excluding Public Holidays):
Gleneagles Hospital - Mount Elizabeth Hospital - The Heeren
Saturdays (Excluding Public Holidays):
Gleneagles Hospital - Mount Elizabeth Hospital - The Heeren - Mount Elizabeth Novena